Interaction with Russians for MiG-27 work at different levels

I have had interaction with Russians for quite some time at different levels. It was to be expected because HAL Nashik was manufacturing and overhauling Russian MiG-27 fighter planes for the Indian Air Force. When I had joined in 1967, the Russians with whom I had interaction were from the shop floor – most of them were technicians and specialists in their own trades. Hence, the interactions were of technical nature.
Later, when I was in Customer Services department, the interaction was at a much senior level and involved more of tact and finesse in nit being bunt but conveying our feelings in a manner that would not be offensive.

The term coined for extending customer services to the fleet of MiG-27 aircraft was ‘exploiting’ – why such a term was used and accepted by all the parties namely the IAF, HAL as well as the Russians is still a mystery. As per signed contracts, Russia had to supply some Technical Kits for supporting the aircraft in the field. The end use of most of the items was for maintenance of the aircraft by the IAF. As a part of my involvement, I had to confirm receipt status of items, their completeness and serviceability. Therefore, the interaction with the Russians was clearly defined.
But, problems would arise when the Indian bosses had to liaise with the Russian bosses.
In those days, there used to be 6-monthly review of the status alternating between India and Russia. Therefore, when it was the turn for meeting in Russia, there used to be a mad rush to provide every conceivable information to the bosses before they left. It was the era of telexes and faxes and direct contact meant STD calls taking into account the time difference.
And, in this respect, one of these bosses used to be a terror. He would leave on a Monday and the previous Saturday and Sunday would see everyone on the edge.
In contrast, there was another boss who called over all associated officers after lunch on the Saturday. He would be in his chamber with the last recorded details of the meeting in front of him. He would ask pointed questions on the officers and make notes in the margin. And – it would all be over before pack up. He would leave, a satisfied man – we would go home happy at not having to come back on Sunday. (to be continued ..)

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